Classifieds

Mobileye Seeks Technical Support Manager – Jericho, NY

Mobileye, the leading manufacturer of OE and aftermarket collision avoidance systems, is seeking a manager for its U.S. Technical Support department. This “hands on” position is responsible for managing a team of 5 people covering our customer support line (phone and email), field service work, customer and partner trainings, product installations, and partner integrations. The position is based in Long Island, NY.

For consideration, email resume and cover letter to michael.backman@mobileye.com

Duties:

  • Combination management / individual contributor role (50/50).
  • Manage department of 5 home office based technician.
  • Provide support to customers and installers at the fleet, distributor and retail levels relating to product installation, troubleshooting and operation by phone, email, and onsite.
  • Manage and perform installations for large fleet pilot testing, individual customers and industry partners as needed.
  • Manage field “CAN Sniffing” for vehicle database additions.
  • Oversee the diagnosis and trends of product issues, interface with Engineering, and control the RMA process.
  • Manage spare parts, field training and field services as a support system for Sales.
  • Develop, deliver and manage product and installation training.

Candidate Qualifications

  • Technical background with vehicles (cars, trucks, buses). Automotive aftermarket product installation skills including vehicle disassembly, modification, electrical diagnostics and product installation.
  • Team management experience
  • College degree preferred.
  • Ability to travel overnight at least 25% of the time. Comfortable working “shirt sleeves up” in odd environments.
  • Ability to quickly master Mobileye proprietary software applications.
  • Proficiency in business computer applications including Excel, Word, PowerPoint and CRM.
  • A confident and articulate communicator. Exceptional organization skills.

For consideration, email resume and cover letter to michael.backman@mobileye.com